Share and Transfer Hardware

Share Hardware

Jobber accounts can share hardware with their customer’s accounts. This allows jobbers to pay the subscription cost for hardware and allows their customers to configure that hardware as if they owned it. Hardware can only be shared with customers that have added their jobber’s code in their Company Settings.

To share hardware:

• Go to Manage and click on Hardware
• Click the Gear menu next to the hardware you want to share
• Click Share
• Select the Customer you want to share the hardware with, then click Share

Once this is done, the customer can use this hardware in their account if it remains shared. You still own this hardware and can stop sharing it at any time.

Transfer Hardware

Hardware can be permanently transferred between a customer and jobber account. This allows jobbers and their customers to choose who owns the hardware, which determines who will be paying the Fill-Rite subscription. Hardware can only be transferred between jobbers and customers who have added their jobber’s code in their Company Settings.

The owner of the hardware must initiate the transfer using these steps:

• Go to Manage and click on Hardware
• Click the Gear menu next to the hardware you want to transfer
• Click Transfer Ownership
• Select the account you want to transfer the hardware to, then click Request Transfer

Once the Hardware Transfer Request has been sent, the recipient must accept the hardware to complete the transfer. After the transfer is complete, you will own the hardware and will be responsible for any subscription fees associated with that hardware. Hardware transfers can be cancelled by the requester at any point until the recipient accepts the transfer. Once accepted, Hardware transfers cannot be undone.

To cancel a pending transfer:

• Go to Manage and click on Hardware
• Click the Gear menu for the hardware you have begun transferring
• Click Cancel Transfer, and click Ok to confirm

Cancelling a transfer can only be done before the recipient has accepted the transfer request.

To accept a hardware transfer request:

• Go to Manage and click on Hardware
• Click the View Details button next to the hardware you want to transfer to your account
• Click Accept Hardware

When the recipient accepts the hardware transfer, the hardware will immediately be owned by the recipient. Once activated, it can be used as normal.