When a driver incorrectly enters their PIN three times in a row, the system will lock out for 60 minutes.
To unlock the app, follow the steps below:
- Select Unlock Admin at the bottom of the screen
- Enter your Admin PIN
- App will return to the Pump Selection Screen
Only the device the driver is using will be locked out. If drivers in the area have Fill-Rite on their Mobile device, fueling can still resume.
Note: This can be edited under the Settings-Company Settings-App Settings section of the website. You can increase the number of attempts a driver has to enter the correct PIN. This can be set to any number between 1 and 99999. This setting can be changed at any time.
